Mandrake — Privacy Policy
Effective date: 6 October 2025
This Privacy Policy explains how Arcturus Digital Consulting Ltd(“Arcturus Digital Consulting”, “we”, “our”, or “us”) collects, uses, and protects information when you use the Mandrake mobile application (the “App”). By using the App, you agree to the practices described here. Mandrake is intended for users aged 16+.
1) What information we collect
- On-device app data (no account required): your in-app settings, content and preferences are stored locally on your device. This information does not leave your device unless you back it up with your OS features or share it with us (e.g., via support email).
- Crash/diagnostics: your operating system or app store may provide anonymised crash and performance reports which we use to improve stability.
- Support communications: if you contact us, we process the information you provide to resolve your request.
2) How we use information
- To operate core features of the App on your device.
- To fix bugs, improve performance and maintain security.
- To provide user support and respond to enquiries.
3) Legal bases (UK/EU)
- Legitimate interests: running and improving the App.
- Consent: where required by your platform settings (e.g., device permissions you opt in to).
4) Data storage and retention
App data remains on your device until you delete it or uninstall the App. Support emails are retained only as long as needed for support and for reasonable business, legal or audit purposes.
5) Sharing and transfers
- We do not sell your data.
- We may use service providers (e.g., crash analytics) under contracts with appropriate safeguards.
- We may disclose information if required by law or to protect rights/safety.
6) Children’s privacy
Mandrake is intended for users aged 16+ and not directed to children under 13. If you believe a child has provided information, contact us and we will take appropriate steps.
7) Your choices and rights
- Access/export/delete on-device data: clear App data in device settings or uninstall the App.
- Permissions: change or revoke device permissions in your settings at any time.
- Contact: exercise applicable data rights via the email below.
8) Security
We take reasonable technical and organisational measures to protect information. No mobile or internet service is 100% secure—please keep your device updated and use a passcode where available.
9) International users
We are a UK company. Where providers are outside your country, we use appropriate safeguards consistent with applicable law.
10) Changes to this policy
We may update this policy from time to time. The latest version will be posted on this page with the updated effective date.
11) Contact us
Arcturus Digital Consulting Ltd
82 Victoria Street, Nottingham, NG15 7EA, United Kingdom
Email: info@arcturusdc.com
You can also download the PDF version.