Arcturus Digital Consulting

PAYGO iOS Mirror

Prefer to see the app on your iPhone? Contact david.loake@ensek.co.uk for the link

Six profiles across three regions. Here's how each is tailored.

UK - Ember

Two profiles, both smart-metered, both GBP. The UK is the most feature-complete region so both profiles can showcase the full capability range - the contrast between them is about customer circumstance, not platform capability.

Sarah M. (standard)

Sarah M. (standard) is the baseline engaged customer. Comfortable balance (£18.40, ~9 days), auto top-up already configured at £20 when she drops below £10, Visa on file. She demonstrates the set-and-forget model - she never needs to think about energy. Her story is about the platform working invisibly. Smart meter gives her real usage data and the real-time bar on her dashboard.

David T. (vulnerable)

David T. (vulnerable) is the intervention story. Critically low balance (£4.20, ~2 days), no auto top-up configured, erratic top-up history. Emergency credit available but not yet drawn. Friendly hours active (6am-10am, 4pm-7pm - Ofgem-regulated, UK-only). His profile deliberately activates the features that do not exist in the other markets: vulnerability flag affects UX tone throughout, warm home reminder signposts support schemes, predictive warning banner on the dashboard. He is the profile that makes the compliance and duty-of-care story land.

Ireland - Solas

Two profiles, both non-smart - this is the defining constraint for the entire Ireland region.smartMeterAvailable: false in the region config cascades through everything: no real-time usage bar, no half-hourly data, no auto top-up (excluded at region level), usage graph replaced with estimated consumption view. Days remaining is always ~ prefixed to signal it is an estimate. Balance figures are in EUR.

Aoife R. (standard)

Aoife R. (standard) demonstrates that a good experience is still possible without smart meters. Comfortable balance (€22.00, ~11 days estimated), scheduled top-up every two weeks (€30), last meter read 8 days ago. She shows the non-smart world at its best - predictable, stable, estimate-based but clear about it. The meter read submission prompt appears on her dashboard but is not urgent.

Ciarán B. (debt-risk)

Ciarán B. (debt-risk) is the non-smart platform at its most constrained - and most important. Low balance (€7.50, ~3 days estimated), active repayment plan at €5/week, meter read overdue and actively prompting. His profile shows the debt repayment plan screen (A-13), the meter read submission flow (A-14), and demonstrates how the platform maintains structure and dignity for a recovering customer even without real-time data. Emergency credit is available for debt-risk in Ireland (unlike the US). Critically, his days-remaining estimate is flagged as lower confidence because the meter read is overdue - the UI reflects this explicitly.

USA - Pulse

Two profiles, both AMI-enabled - the US is the highest feature-ceiling region. TOU pricing is active for both. Balance in USD. The US profiles are the most complex in the app because they are the only ones where ecosystem features (EV, solar, battery) are live.

Jordan K. (ev-owner)

Jordan K. (ev-owner) is the optimisation story. Healthy balance ($41.00, ~14 days), Super Off-Peak TOU active (cheapest rate 12am-6am), EV scheduled to charge 1am-5am to hit that window. His dashboard shows the EV charge status widget and TOU rate indicator alongside the standard balance view. No solar. His story is about the platform actively saving him money on his biggest variable cost - EV charging - without him having to think about it. AMI data gives him a real usage graph and real-time bar.

Maya C. (solar-exporter)

Maya C. (solar-exporter) is the most complex profile in the app and deliberately so. Net balance of $63.20 (~22 days), solar export earning $4.80 today, home battery at 78% set to auto-discharge after 5pm peak, TOU active. Her dashboard shows all four ecosystem widgets: solar export today, battery status, EV (absent - she does not have one, which is a deliberate contrast with Jordan), TOU rate indicator. She represents the prosumer end-state - the platform managing a two-way energy relationship, not just a top-up balance. Her balance figure is explicitly framed as net of export credits, which is a concept that does not exist in the UK or Ireland profiles.

The cross-cutting decisions

A few things were deliberately consistent across all six regardless of region: every profile has a payment method on file (Visa, last 4 digits only - no real card data). Every profile has a low balance alert threshold set. Every profile has a 30-day daily usage history and a 12-transaction payment history in Firestore, so the usage graph and payment history screens are never empty. And every profile has a _seed field so it can be reset to its original state after a demo session has mutated it.

The one thing explicitly excluded everywhere: no real customer data, no real PII, no real meter serial numbers. All names, addresses, card details, and meter references are fictional.

Release Notes

Updated: 23 March 2026, 14:30 (UK)

Added scheduled top-up configuration flow with day-of-week/date-of-month modes.
Added auto top-up journey for threshold-based top-up management.
Updated top-up controls and button styling for the new schedule/automation screens.

Download the PAYGO summary seed data used for the region/profile demo setup.

Download payg_seed_data_v4.xlsx